Course booking terms and conditions
and cancellation policy

Effective from 12 July 2016. Please note these ‘Terms and Conditions’ may be subject to change without notice.

Booking

For current course costs and dates, please refer to our website.

Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs.

Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed.

Bookings taken within 29 calendar days of a course date will be deemed to have read and acknowledged our cancellation policy.

Important notes: You are deemed to have accepted our terms and conditions once we have accepted your booking.

Invoicing and payment

Course fees are payable upon booking.

Payment must be made in pounds Sterling by cheque to Parrot Parcels Ltd or BACS or via Eventbright if booking online.

A VAT receipt will be issued on receipt of payment.

If any amount properly due to Parrot remains outstanding on the day of the course Parrot may refuse attendance on the course.

Money back guarantee

If you are not completely satisfied that the training you received was consistent with the advertised course programme, please inform us in writing explaining your reasons and we will issue a refund for the cost of the course. This policy is offered in addition to your legal rights.

Course attendance and certification

Candidates will receive joining instructions via email to the email address provided on the booking form.

It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.

If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact Parrot to arrange for them to be reissued.

Failure to attend the course will result in the full cost being incurred.

Parrot will send all correspondence primarily via email to the email address provided on the booking form.

It may be necessary, for reasons beyond the control of Parrot, to change the content and timing of the programme, the date, the venue or the tutor.

Cancellations and Amendments

All requests for cancellations and/or transfers must be received in writing.

Changes will become effective on the date of written confirmation being received.

The appropriate cancellation charge will apply based on the cost of your booking, as shown below.

*excluding extenuating circumstances which will be charged at Parrot’s discretion.


Calendar days notice before the start date of the course

Within 14 days of making the booking, providing there are not more than 29 calendar days to the start of the course

Between 15 and 28 calendar days (inclusive)​

Between 1 and 14 calendar days (inclusive)​

Failure to attend​

Refund applicable

Full Refund


50% Refund

No refund will be given

Treated as late cancellation and no refund given


In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate.

If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, they can transfer their booking to an alternative date. If this occurs between 1 and 14 days (inclusive) of the course date an administration fee of £34.50 exc VAT will be charged for full day courses and £17.50 exc VAT for half day courses.

In the event of there being insufficient numbers booked onto a course Parrot reserves the right to cancel or postpone the course.

In the event of cancellation of a course by Parrot, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Parrot course. Parrot shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

This policy is offered in addition to your legal rights.

Course Provisions

Accommodation and travel are the responsibility of the candidate.

A buffet lunch is provided on all full day courses unless otherwise stated. The cost is included in the price quoted. Any special dietary requirements need to be notified in writing to Parrot in advance of the course commencing.

Extenuating Circumstances

If you are unable to attend any of the course due to extenuating circumstances you must inform Parrot in writing.

Force Majeure

Parrot shall not be liable for the refund of fees or for any other penalty should courses be cancelled due to circumstances beyond their control.